I’ve found, on a daily basis, that many people have misconceptions, or are totally ignorant about, the process of getting a web site designed. Many of you know what I’m talking about and the rest of you are probably still in the dark. For those of you who already know what I mean, we should get together and write a book someday. The rest of you, keep reading; I have some confessions that may help you on your next web design project.

Web design is harder than you think.

I don’t just move pretty pictures around in Photoshop Fireworks β€” there’s a lot of thought, consideration, and a certain amount of instinct involved in everything I do.

I’ll spend more hours on your project than you think.

The outcome of your final project is a reflection of myself β€” I’ll need to make sure it’s up to my own standards in addition to yours.

When you say you want a “basic” website, I don’t believe you.

You want a few pages of content that doesn’t change over time? That’s basic.

I do not, in any form or circumstance or by any amount of persuasion, want to be a business partner in your venture.

You might want to try going to people who have money and are willing to invest in your business, I’m not a venture capitalist.

If you’re a first time customer, I’m not interested in discounting my quote because you promise to give me more projects in the future.

But if you are a repeat customer, you will definitely get discount anyway.

I truly believe the content you incorporate on your site is more important than any “fantastic” design I create.

You worry about the content, let me worry about the design; with some minor crossover of course.

If I get input on your content, you get input on design.

I don’t want to be your copy writer and I don’t want to be your Human Photoshop Brush β€” the project will just flow smoother if we’re both a little flexible.

No, I will not design your logo for $50.

Your logo will often be the first piece of communication between your business and a potential customer. Why wouldn’t you want to invest appropriately in that?

I have, on occasion, wanted to fire a client.

Many reasons for this, some of which I have already listed here.

Still not sure if this post was a good idea or not.

I think many people, especially non-techie [ultra-] small business startups, really have no experience in web design projects or really any kind of design project and kinda make it up as they go along. Patience is key in these situations. I’ve found that even the most inexperienced clients are willing to learn from and listen to you if you can empathize with them.

As a client or a designer, what confessions do you have?

  • sweet post shey, i get that shit too ugh!

  • Jessica

    Thanks for that post, I feel the same way too. I also dislike the people who want your work for review/affiliate/and sites with little or no meaning, just there to make a quick buck, I reject those offers all the time. I also hate people who want quality work for $5-$20, and the people who comply with those people's demands.

  • thanks πŸ™‚

  • Thanks for stopping by Jessica

    Great point there

  • couldn't agree more. thanks for the great post

  • Thanks Greg

  • Crisatunity

    As a former web designer of sorts, I think I will refer every single human being I contact that is looking to hire ANY web designer to this post.

  • Thanks, I'll probably do the same πŸ™‚

  • This was post was tight. It is a shame that people still don't respect the thought and time it takes to design and professional website. They think that everything virtual just magically comes into existence, and want to pay you according to that myth.

  • Devin

    Some good points!

    I hate clients who want to revise things to no end. They're just not content until they've nudged every little thing aspect of the design just to satisfy their own need to micromanage! Sure, you charge them for it, but it's always inconvenient and it's always super annoying.

  • Excellent blog, thanks for the post!

  • ok… so how much is your rough estimate for a “quality” work? just to have an idea…

  • very good point outs herein!

  • Really a frank and intelligent way to handle clients. I learned something new here. Thanks!

  • Mattmanhart

    who cares what u think ..just cause the garbage man hates his job doesnt make the customer want to here it….do your job and shut up

  • You seem to care enough to comment.

    Thanks for stopping by.

  • They think that everything virtual just magically comes into existence, and want to pay you according to that myth.

  • Sam

    Very agree with you it is so annoying dealing with clients who are doing ever changing things. I have seen clients who ask me to fix computers just because I am there web designers lol.. I have had so many clients who did not even care to pay me. This freelancing profession in webdesigning is getting so cheap I dont even know how to get my way out as it is bread and butter for me for last 7 years.